Frequently Asked Questions

1. What is Spoink?

Spoink is a Singapore-based brand that creates cute and customizable 3D printed keychains and charms! Our signature products are jiggly pets – adorable, bouncy animal charms you can mix and match.

2. Are the products handmade?

Yes! All our items are designed and 3D printed in-house. We assemble each product with care to ensure quality and uniqueness.

3. Can I customize my keychain?

Yes! You can pick your keyring style and add-on charms to personalize your keychain. From color to type of charm, you get to create your perfect combo.

4. How long does it take to ship?

Orders are typically processed within 3-5 business days. For local Singapore orders, delivery usually takes 2-4 business days. International shipping times may vary based on your location.

5. Do you accept returns or refunds?

We only accept returns if the item is defective or damaged upon arrival. Please contact us within 3 days of receiving your item with photos and your order number.

6. Can I get a custom design?

We're open to collaborations and custom designs! Drop us a message via the Contact page or DM us on Instagram @spoinksg

7. Where can I find you in person?

We pop up at events around Singapore! Check our homepage or Instagram for upcoming booths and events.