Help centre

Frequently asked

Orders, custom builds, events and care. If your question isn't here, message us and we'll answer within a working day.

About Spoink

What is Spoink?

Spoink is a Singapore-based brand that creates cute and customizable 3D printed keychains and charms! Our signature products are jiggly pets – adorable, bouncy animal charms you can mix and match.

Are the products handmade?

Yes! All our items are designed and 3D printed in-house. We assemble each product with care to ensure quality and uniqueness.

Custom clickers

Can I customize my keychain?

Yes! You can pick your keyring style and add-on charms to personalize your keychain. From color to type of charm, you get to create your perfect combo.

Can I get a custom design?

We're open to collaborations and custom designs! Drop us a message via the Contact page or DM us on Instagram @spoinksg

Ordering & shipping

How long does it take to ship?

Orders are typically processed within 3-5 business days. For local Singapore orders, delivery usually takes 2-4 business days. International shipping times may vary based on your location.

Care & returns

Do you accept returns or refunds?

We only accept returns if the item is defective or damaged upon arrival. Please contact us within 3 days of receiving your item with photos and your order number.

Events & workshops

Where can I find you in person?

We pop up at events around Singapore! Check our homepage or Instagram for upcoming booths and events.